I'm usually very forgiving of business faux pas or lack of common courtesy at times. However, this salon has left such an indelible bitter taste that I'm taking to review them several months after the incident.





I was a walk-in customer and it didn't seem like they were too happy to see someone who didn't have a prior appointment. I was introduced to a grumpy hairstylist, who barely smiled once during my entire session or offered any pleasantries, except to bark instructions to follow her to have my hair washed. All my small talk was immediately struck down either with a curt reply or a head shake. I do not recall her name, but she had plenty of tattoos and absolute disinterest in engaging with the customer. The haircut was so terrible that it was a glaring testament to the stylist's indifference and the fact that she did not hear any of my request or preferences.





And just when I thought things can't get any worse, I went to the front desk to pay my bill and I was hinted to leave a tip. I bit my tongue and decided to look past everything and asked them to add it to my total, so I can put it on my credit card - But much to my surprise - it was CASH ONLY to tip! Instead of accommodating a customer who did not have cash to tip, they had the nerve to point me to their ATM machine to withdraw cash in order to TIP the HORRIBLE service I had just endured!!! And to top it - their cash machine charges unreasonable amount of fees to withdraw! How greedy can one be!





What a bunch of insensitive and pretentious snobs who are only out there to fleece you!





I work for a local business with over 2000 employees and our company used to send out weekly email bulletin promoting this salon to all their employees. Well, not anymore since I've advised our HR/PR folks at our office to replace these disconnected elitist with far more deserving salon services in the area.



Never again.

Love Francesco and Giovanni Salon and Spa!!! The atmosphere is incredible, sophisticated and very relaxing. The ultimate spa experience. Heather has been doing my manicures and pedicures for years! Couldn't think of going anywhere else!

Prices WAY to high. They also change price as they are doing your hair.Stylist are Rude.I would not recommend anyone going here.