I've never done a review before but these guys were just so wonderful I felt I needed to! I just got engaged and needed my rings sized but it's Christmas time and everone was quoting like 2-3 weeks before i could pick them up. I took them to K Norris and they had them ready in 2 days!! I picked them up and got home and felt that my rings still weren't quit snug enough so i took them back for a second resizing and they resized them no questions asked!! And they got them done in 1 day!! They are so friendly and have their own repair person on site and don't need to send out to have repairs done which I loved. Awesome service. Thank guys!!

K Norris was without doubt the place to go when my sons were purchasing engagement and wedding rings for their fiancees. The experience was very professional, courteous, and has proven to me that it is the place to go when one wants quality merchandise as well as incredible service. The only people that might have a problem with this place would be their competitors because it is hard to match all that K Norris jewelers has to offer. I highly recommend them.

I have been going to K Norris for more than 15 years. I value my name and love when the countless friends and family that I have referred to them come back to me and thank me. The entire staff value education and finding exactly what you want vs making a sale. The entire staff are educated and have the resources to get you exactly what you're looking for. I have referred more than 20 people to them with equal reviews. I will not go anywhere else!

I bought my wife's engagement ring, wedding band, and my wedding ring from K. Norris and was extremely pleased with the service. "RiversideVJ" is clearly a Ben Bridge employee and made a very tacky move. I highly recommend K. Norris.

I only buy my jewelry from K Norris Jewelers. The quality of jewelry and customer service is unlike any other store I have been to. I have worked with the owner and countless others and I have never felt as though I was being ripped off or treated poorly. I always get compliments on my jewelry and when I come back in I am always greeted with a smile and the knowledge of their products is palpable. I would never shop anywhere else, I have been to other jewelry stores and nothing compares to K Norris Jewelers.

COULD NOT DISAGREE MORE WITH BAD REVIEW!!! This store has GREAT customer service...every time I am in there it seems like every staff member goes out of their way to help me. 6 year returning customer and will continue to go back. They have honored ALL policies and even gone above and beyond to help on a few other occasions. I didn't even purchase a watch from there and they offered to help with the battery and remove a link for me...how is that a bad thing??? It seems to me that an employee from Ben Bridges is trying (poorly I might add) to deface this company...that's just sad!

Policies not clear! Owner does not care about their customers. So many other great store in the same mall. Ben Bridge is just below them and have much better customer service. Do not shop there if you don't have to!!

I was given a beautiful set of diamond earrings from K Norris n Riverside from a Music Mogul for my bday.. He said he had a personal jeweler at K Norris. I took them back to K Norris for more secure posts.. I had the jeweler test the Diamonds before he took them to add a more secure post... My diamonds were switched and they had fired the jeweler that assisted me before I found out,, Please be Diamond aware when purchasing from this store...

Ask for Mario, he provides excellent customer service and will mark down or give you great discounts on their quality jewelry. They provide free cleanings on all your jewelry even if you didn't purchase it there. If they don't have what you're looking for they will get it. If any purchase breaks they will fix it or replace it free! - Sheila Preston

I was absolutely shocked with what happened when I went to K Norris Jewelers in the Tyler Mall. I called the day before to make an appointment to have an appraisal on a diamond solitaire so that I could get the paperwork to have it insured. I know, roughly, the price of the ring, so made sure to check that I could stay in the story with it while it was being appraised. They said that was fine. I showed up the next day, entered the store, and sat down. A man, whom I believe was K Norris as he seemed to be the owner, sat down and asked to see what item was going to be appraised that day (even though my appointment was with Ryan). I handed him the ring, he looked closely at it with a loop for about 2 minutes. He really examined it from all angles. Then his entire demeanor changed and he insisted that I leave the ring with him and leave the store until he was done appraising it. I told him I was not comfortable doing so and would like to stay in the store (again, I know this item is valuab