What you're "promised" when you buy/order and what you receive will be two very different things. I purchased a china cabinet from their show room floor. The glass wasn't in the cabinet, I was told that they had it in their warehouse, and I would receive it when they deliver. Well it has been 4 weeks and I now have a china cabinet, but still don't have the glass shelves for it. Every time I call and ask they give me a different answer. Finally I just told them to refund the money and come pick up their china cabinet.