I have been with this agency for years. It is owned by the Hamrick family and their two daughters who manage the three offices. They are helpful, attentive, and willing to listen. I cannot imagine doing insurance over the internet. When I had my accident they helped every step of the way to guide me through the complicated process. If you want personal service of the highest degree you need to go to A1 Insurance (beside Sweet Frog in Shelby)