I have tried to use this company for a long time for parts cause I like Auto Zone. But this AUTO ZONE in shelbyville has had very very bad customer service. And I don't mean just one but the whole store. When parts are ordered and delivered it take 1-2 hrs. to get there and being a Shop here in town makes it bad for us and you. Cause our customer knows where we get a parts. Plus We and them have to wait for a long time. We have been put on hold so many times for 10-15 minutes. And really dont get to great of a deal being a Dealer and Service center.. Stuff need to change. cause i thought about doing a review in the paper.