About 2 days ago I went to this auto zone location I was served by an employee named william, who was either too stupid or to lazy ( I am leaning towards the former)r to put on a pair of wiper blades I had ordered offline. So instead of just putting them on using the adapters I told him to use that came with them he ignored me like I didn't exist and then took them inside and without asking me refunded them to the credit card that I ordered them with, I had actually changed credit cards since I ordered them and when I asked him how I would obtain a refund he told me to contact my card company so I was essentially out 15.99 that I still haven't gotten back. He had rendered my original wipers unusable and told me all he could do was sell me a pair of wipers for 22 dollars so I paid for them because I can't not have wipers and figured I would just call the manager and sort it out with them. I called the leland location and spoke with a donald who said he would forward my contact information to the store manager in southport even though I had requested the district managers contact information. I got a call from Christy or chrissy who was at first nice and understanding when I explained how rude and ridiculous william had been in that he ignored me then didn't refund me then upsold me a different pair of wipers. She offered to just refund the full 22.99 and give me a gift card so I figured I would take her up and move on after I did. Today I went to the store and before I even went in one of the employees was staring out the window at my car I asked for christy and the same employee who was staring asked me how I was today in a very condescending manner I said I was fine and christy approached me I had driven from boiling springs and had even called before I came and she asked what she could do for me ( though she knew full well why I was there) I knew at that point this interaction was going to not be a positive one but in the interest of just moving on I told her I was here about the refund she then having never mentioned a receipt at any point told me I would need it to effect a refund, I told her I would have to drive all the way to boiling springs to get the receipt and she said she couldn't (read wouldn't as she is the manager) do anything without it despite offering a full refund and a gift card. I left and drove to get the receipt having now drove to southport twice and I walked in and gave christy the receipt and she asked me why I spoke the way I did when I was leaving (I had no idea what she was talking about) she said I had sworn under my breath ( I believe she didn't think I had the receipt and was looking to start an argument at any cost to avoid following through on what she had offered without my asking for it) I told her I didn't know what she was talking about but that I would like to have the contact info for the district manager and she immediately handed back my receipt and refused to give me a refund and told me to call the district manager who she would not give me the contact info for. at this point I told her off and left. I am a mentally disabled person who lives on a limited income and this woman purposely started an argument after costing me a full tank of gas to avoid refunding me. If She would do this to a disabled person she would do it to you I would not buy anything from this location.

Great service!! Great folks!! Even changed out my windshield wipers in the rain!!