To may it whom concern,



I wanted to take the time to inform you how disappointed I am about you services and policies. I called because I am looking for a new pediatrician for my son who is 9 months old and I know Dr. Lord is taking new patients. A family member who sees Dr. Todd referred me to you guys. I was wiling to change practices because first, our pediatrician moved to Houston and second we have been dealing with some health issues with our son. I called to make a new patient appointment to see the doctor and meet her so I can decide to finally make the change.

To my surprise, when I said I was looking for a new pediatrician (because we are not happy) and we are looking for a new opinion on our son condition, I couldn’t do that. Really? So parents can’t look for a new doctor when they are not happy with their current? Or should parents lie and say yes we are definitely changing to your practice and then if we don’t like you we don’t make an appointment ever again. Is that rational?

Instead of making a great impression being nice and helpful, I get this nonsense back. Aren’t doctor supposed to take interest on helping patients? If I would have liked her and if she took the time to listen and help us, we would have changed to your practice in a heartbeat. I guess she is not interested in new patients. Nevertheless, what a disappointment and what a shame.