I locked myself out of my company car this past week. Its a new car for me so I hadn't memorized the key code access yet. So I called my fleet service provider and they told me it was going to be a 60-90 min wait to get it unlocked from whatever tow company they use. I called Metro Towing direct instead and from the time that I called to the time they unlocked my car only 25 minutes had gone by. I made it to work on time and I still was able to submit my receipt for reimbursement to my company vehicles fleet provider. This is the second time Ive used them (once for a tow provided by the dealer and once for this unlock). Nothing but positive experiences!