Please please do not call Sears customer repair to service your appliance. They have no idea what to do or how to perform a diagnostic. They came to my home on three different occasions. My refrigerator would not get cold and would very in temperature within different sections. They ordered parts and was still not able to fix my refrigerator. I had to to show them after they supposedly diagnosed the problem that the ice maker and water dispenser did not work.
On two different occasions they missed appointment and never called to reschedule until I called them inquiring about why they missed appointment.
On one occasion I had to take off work for four hours and they still never showed up. The technician was very unprofessional and never submitted a written report indicating my refrigerator could not be fixed. I needed the report to submit a claim to my insurance company. Please stay away from Kmart I mean Sears.