They are great folks to work with .
Always helpful when I request something and they always do what they say .
I know they have a hard job keeping up with all thier units but they truly do care about fixing anything that should arise.
Lots of Great properties too
I would definitely recommend them.

I highly recommend Jacob lei for your rental needs! The office staff are very friendly and helpful.

Entire Team was Awesome.
Professional, efficient and very very pleasant to work with.
5 Star service
George McDougall

I had a great experience Jacob Lei. They made everything easy and smooth. It is easy for me to refer my friends and family to Jacob Lei.

Kristen was very professional and polite. I really liked her organization and willingness to help my family re locate. Great selection and help pictures on web site. Would highly recommend.

Very professional and efficient. The process was fast and easy I rented the first property that they showed me. Their site was easy to navigate and had great pictures.

Kristen was easy to deal with. My family and I just moved to the Knoxville and she was very knowledgeable about the area. She helped me find the perfect rental house for my family. We have had one issue since moving in and it was resolved quickly.

I would not at all recommend renting or leasing any property from Kristen Wallis or Michael at Jacob Lei Property Management. Kristen was pushy, rude, and horrible to work with.

She did not follow the agreements of our lease which clear stated that our apartment could not be shown unless it was within a certain limit of our lease being up. When confronted with this matter she rudely exclaimed, "If thats HOW you want to play, then fine!" I kept my cool with her from the start and every conversation with her was a battle. She was in no way professional at all.

It should also be noted that our apartment was filthy when we moved in, there were holes in the walls, and Kristen was rude to me as well as my family. I have never worked with someone so unprofessional.

Do not rent from Jacob Lei Property Management. Save yourself the hassle and the money that they end up keeping from your security deposit.

We rented a condominium from Jacob Lei Property Mgmt, and Kristen and Michael were more than helpful with any problems we had. To be honest, I was concerned after reading the reviews here and made a thoroughly documented list of anything that could remotely be considered damage to the property in case a dispute arose regarding the condition of the unit once we vacated. That's not to say the property was in bad condition at all. I loved the unit and hated to leave after graduating in May. However, there were never any issues with the security deposit or anything else. We were charged a cleaning fee under the contract (everyone is), but besides that I received our entire security deposit back in full without any contest. I'd recommend them to anyone.

cool on a personal level, very inexperienced and unprofessional when it comes to business. They will steal your security deposit and blame you for reasons why they are not returning it. Multiple incidents that should have been covered by them were passed on to us.

Horrible! The worst I ever worked with. Very disorganized, inexperienced and not professional.

Beware if you rent from this company. The house we rented had significant damage when we moved in, I asked if we should make a list and was assured it would all be fine, they wouldn't charge for pre-existing damage. I should have made the list. After making hundreds of dollars of repairs out of our own pocket to make it live able, we had to call several times a week to ask for our damage deposit back. After 2 months we finally got a check, for 1/4 of the deposit! We also had 3 weeks with no heat in the dead of winter because the manager "couldn't find anyone" to fix it. Then in the heat of summer we had no AC for over a week. We finally had to call the repair guys ourselves, it was obvious they didn't care how hot we were. Of course, they didn't like that, but it was 100 degrees. They may come across nice and say they'll be available night or day, but unfortunately you can't believe them, you'll be on your own when problems come up and then they'll keep your deposit.