I just had an appointment and was a little hesitant after reading the reviews; however, the appointment turned out to beat my expectations. Yeah, there are no plasma TV's but the main point is that my son and I got the service we needed and left. I have went to other Dentist's office where the Dentist is arrogant or refuses to listen to the patients needs- I cant say the same about this place. Over all- my son and I were very pleased.