I read reviews and was made the choice to drive to Allen on my Saturday off work to get my tint done at Thunder Auto although I live in North Dallas. I dropped my car off with the assurance it would take 2 hours and would get a phone call last Saturday 7/28/2012. No phone call and I came back 3 hours later and they had broke my front windshield trying to remove my mirror and the tint looked horrible(a ton of trash and hair underneath the tint). I was very displeased and the owner said she would make it right. She had to contact her insurance on Monday to figure things out. She called me on Monday and said I would need to bring my car back to Allen M-Fr between 8-5 to get things corrected. I explained I work during the week but she had no resolve. "This is the only person that deals with her insurance to fix the glass". I told her she needs to figure things out because I should not have to be put out to have my windshield replaced. She called back several times and this was her only fix to the situation. After I told her that I was not going to take a day of vacation so they could correct thier problem they corrected, miracously they found someone that could fix my windshield when it was convenient to me. She once again assured me she would take care of things and make it right. I just picked my car up with a new window, a bad tint job, no window film on my front windshield(since the glass was drying and they say unable to tint since it was new) and asked to pay full price. As a retail manager, I always make things right for my customers(even though it costs me sometimes). I asked the owner if she thought this was fair, and she said I could bring it back at my convenience to get the front tinted once the glass is dried. She offered zero discount, not even an appology for the inconvenience. She stated she took care of their error but she failed to realize that it cost me to days of my time and me catching rides back and forth to Allen and the tint job still doesn't look right. Buyer beware when you go to Thunderautotint. I tinted windows better than this in my garage when I was in high school. I am sure they will be out of business soon if this is the kind of disservice they provide the consumer.