After having dealt with First Rate extensively for two years, I can whole heartedly suggest you find someone else for your extermination needs. I had bed bugs last year, and if you've ever had bed bugs you know the lengths to which you need to go to get rid of them. After weeks of work and First Rate's "expert" treatment, they were unable to get rid of the pests, and I have now had to go through the entire treatment TWICE. It's like moving, and I've now had to pack and unpack my apartment twice. Furthermore, they are rarely on time (a four hour window for appointments isn't enough), they have tried to double bill me on two occasions, and their exterminators give conflicting advice. Also, they are quite unpleasant to deal with on the phone, and require multiple reminders to get back to you with requested information. I am not a dramatic person, and genuinely think this to be an accurate assessment of First Rate's services. I highly recommend you find another exterminator.