Joe Taylor (ABC Chimney owner) and I worked together to define the scope of work. He provided an official proposal that I accepted. I was notified while traveling for business that the work was completed and payment was due. Against my better judgment, Joe convinced me that he guaranteed his work and that I needed to pay for the service prior to returning home to inspect the work. Unfortunately, upon inspection I found poor workmanship and incomplete items. I brought this to Joe's attention and he agreed that he would correct this. Since then he has refused to return the many messages I have sent him. Due to the poor quality of work, the unprofessional customer service, and the lack of honoring their warranty I would not recommend using this company.