This store has many fine qualities - it is attractively laid-out, well-stocked with high-end products, and provides grooming services as well as goods. The staff are nice, knowledgeable and pleasant to work with. It is geared toward dogs more than cats.

The owner, on the other hand, is condescending and violently rude. She condescended to me about my choice of product in her store and even talked down her own stock. After I gave the shop a one-star rating on Facebook, she had it taken down. I posted another, shorter one-star review, and the next night SHE CALLED ME AT MY HOME ON MY UNLISTED, OUT-OF-STATE NUMBER. I DO NOT KNOW HOW SHE FOUND IT. She proceeded to argue, then talk over me, and finally just scream at me. She called my review "slander," threatened me with legal action if I posted anything further on Facebook, shouted that I should never set foot in her store again and slammed down the phone.

There are similar reviews on PetPort's Facebook page, one showing a reviewer's response to an apparently removed post made by the owner. Again, the owner threatened to "send it to her legal team" because the review was negative. This is how it works at PetPort.

If the owner had called me, honestly asked why I was offended, and apologized for her tone and whatever misunderstanding might have arisen therefrom, I would have accepted it gladly, taken down my review and that would have been that. But, as you can see on S.M.'s review, that's not this woman's style. She doesn't value her customers. I expect a similar attack here as soon as she sees this review.