Bristol west in by far the worst insurance out there. My vehicle was used with out my knowledge in committinh a hit & run while I was on vacation out of the state. It hasn't been running for over 2 months now. I placed my claim early June and still no one has put the effort into explaining what in the world happened to my truck. No one picks up the phone. My emails have only been answered once. I had to figure out who my claim Adjuster was for my claim. No one told me and he never bothered to contact me. I was told Bristol West doesn't offer rentals. Apparently the other guy complaining on here at least got a rental for 4 days. I've already dumped hundreds on Lyft and have had to beg for rides from friends like a child. After 2 months it is embarrassing, infuriating and everyone around me has over extended themselves to help me wayyyyy longer than they should have!

One of the worst experience I've had was with this insurance company. I was unfortunate to have damage to my car by a hit and run and they took almost a month to pay for damages while my car sit up in the body shop. forcing me to borrow vehicles since they only would pay for four days of rental. THE WORST