Presented with my two teenage girls to exchange the $50 gift certificates each had received at Christmas. The girls were both excited and looking forward to the shopping experience. When we arrived we were greeted by a male employee who, when he heard what we were shopping for simply stated "look around" and proceeded to sit down and ignore both me and the girls. The attitude was such that we were beneath his standard of concern and customer care. Perhaps because I was unshaven and in a hooded sweatshirt the assumption was made by him that we were unworthy to be there, and this was how the girls felt. I am a practicing DDS and do not feel the need to show off my degree. I certainly found the lack of welcome in this store to be unprofessional.



To make matters worse, while the girls were trying to find something on their own, and most of the merchandise is priced so the tags are not visible, a lady of well-to-do appearance arrived and got this employees undivided attention, while he still ignored my girls. The only saving grace was the lady who came to the rescue of my younger teen, and was extremely helpful and patient in helping her find something. It did not take long after she came to the counter too complete the transaction. But it is a shame that the girls and me were initially made to feel unwelcome at best, as well as unworthy to be in the store and trouble the man representing this establishment. I would not recommend this place for the lack of custumer service and demeaning attitude portrayed. Shop at Mid Ohio Diamond and Gold, just East of Cleveland on Morse Rd. They treat you like you are important. Boooo to Heins.

Just had a battery changed at Heins, very quick sevice even got a warrenty with it .

Will be back to have all of my watches done there.

freindly professional service on repairs nice selection of gold jewelery