I adopted a dog about 3.5 weeks ago from a shelter in another city, and was excited that Small Animal Hospital agreed to honor their voucher for a complimentary first wellness check to establish care, since I had a friend recommend them. I'm SO glad I did, because a pest control company that our property manager contracts with recently left out a big bag of rodenticide/poison, and our 10-month-old pup got into it. I was REALLY impressed with how thoroughly and kindly the staff has handled the whole situation - they took all necessary steps to ensure his well-being, and seem genuinely concerned for his well-being. At follow-up visits, I have had multiple staff members inquire how he is doing, whether he's shown any symptoms, etc. It has been so wonderful to know he is in such good hands! Dr. Fine even took time to speak to me on the phone several times regarding different questions, and I am grateful that she was willing to do so. They have also been wonderful to help me sort out what is absolutely essential and what is optional in view of finances. I have not felt pressured or guilted into decisions, but have felt well-equipped and informed to make good ones. Knowing your dog is in good hands for routine care is one thing, but knowing they are in good hands in crisis situations is priceless! I would highly recommend this office again and again without hesitation!