I have over the years taken my pets both dogs and cats to this location. I think it is a real pet loving staff, I mean they love animals and its not just a job for them. They have taken time to explain some things to me about pets and grooming and also behavior during grooming. They have treated me and my pets well. You can talk to your groomer if you have any questions, before or after just ask. I would rate it a 5 on a scale of 1-5. try it for yourself. They have also done well to accomdate any request I've made. Like last minute appointments.