Zero stars is the appropriate rating. Do not use this company. Horrible, unprofessional, unaccountable, and complete lack of honest ethical business practice. No matter who you talk with at this company, owner or employee regarding the service shared with you, do not believe it. Once they have all of your belongings what are you going to do. And when they demand payment before unloading you, what are you going to do. We have all heard heart to heart sales pitches before so it is all up to you. I would not be wasting my time writing this if I did not feel an obligation to warn people. My list of moving and storage problems are too many to list here.