In my 39 years I have had some terrible experiences with hair cuts. I have never walked out of a salon and was completely satisfied with my hair style or color. Oh, I did not go cheap on hair cuts. I tried the small time to the big time spending anything from $30- $200 for a hair cut and color. I had given up that there was anyone local that would listen to my desires of a hair style and or color. Everyone seem to pretend to listen and then do the exact opposite of what I said. I have cried some tears of this hair. So, I did what anyone would do if they had experienced what I did. Stop getting hair cuts. I trimmed it myself. We won't talk about that. There is a happy ending. I was talked into one more hair cut by a friend and so I bit the bullet and I went into Bella Via and was treated like it was my hair and you know what I may have not lost ten pounds or looked like Kate Hudson when I walked out of there but I sure felt like it. My experiences since have all been the same. Thank you