We have been customers for years and have taken many vehicles in for oil changes. We took our truck in for diagnostics to be run on it, we didn't receive any written estimate, or work order until after the fact. They did not call us so we went up there around 630, they close at 7. While it was in their possession, something caused a connecting rod to shot through the bottom of the motor and the oil pan. They refused to take responsibility for the damage and refused to work with us to get the problem resolved. I'm very disappointed with the situation.