They do not live up to their word. My boyfriend bought a reconditioned car 2013 Chevy Sonic they he had a full manufacturers warranty and that's why the cars are inspected after they are totaled now he's having an issue which should be covered under that warranty and now they are saying that they never said that my advice to anyone out there looking for a car do not go to Mike's auto in Whitman center.the issue is with the converter. They refuse to do anything about this issue.