Many dog owners have recommended Codornices when it was time to neuter my male puppy. The doctor was very personable during our pre-surgery visit and his surgery was fine. The standard size cone given to my dog rubbed on his groin area as he tried to lick the area. I brought my dog back the next morning to get a larger cone. The woman behind the counter dismissed my concern and said a larger cone would drive my dog crazy. Being a new dog owner, I accepted her expertise. She was wrong, terribly wrong. The next day, my 6-month old puppy could barley move. The area was green with infection. First, I returned to the clinic and was charged $60 for antibiotics and pain killers. The next day when it appeared worse, I took him to the emergency clinic and paid more than $400 to have his infection aggressively cleansed and a new larger cone. When I phoned Dr. Hack to tell him my story, I was impressed with his concern. He said his staff was new and he would hold a staff meeting. He did not offer to reimburse me for the additional charges. He did offer the next visit's fees.