TERRIBLE!!! Purchased a gift card for a massage. When I tried to redeem it they told me that they no longer offered Massage. I asked for a refund and they told me that I had to use the gift card for "other services". I purchased a gift card SPECIFICALLY for a massage....I don't want a Haircut.

DO NOT GO HERE. Okay so Neal is great, he's funny and cool. BUT while I was getting my haircut he was completely distracted. Kept stopping to make jokes and have conversations and at one point stopped to watch a video on youtube. This would be fine if he didn't ruin my hair. From a distance, my hair looks fine. I have long thick brown silky hair. I've had my hair thinned before so when he asked I said yeah sure. Well, he thinned it with a razor from the top which means I have A LOT of thin 2" hairs on the top of my head which now stand up and make it look like I have a but on my head wherever I part it. This is the first time in 4 years I did not go to Sprout and I ended up looking like Alfalfa , from Little Rascals!!. Honestly, this place is closer to me and it's cheaper, so I thought, why not? Well, now I know why not. I'd rather spend the extra $20 and know that someone won't ruin my hair. This isn't a Sprout advertisement or anything, you can email me and I can send you pictures of what my hair looks like now. And this isn't even something you can fix. I have just to wait for it all to grow out.

My daughter was married this past Saturday and the entire bridal party (bride, 5 bridesmaids, 3 flower girls), the mother of the bride, the grandmother of the bride and the aunt of the bride, had their hair done at Neal's. Everyone looked amazing and had so much fun while we ere there! In addition, most of us had our makeup done as well and I think we all looked just great. We were all so pleased with how everything turned out. Everyone was so terrific and made it a very special time for my daughter, her bridesmaids and all involved...I wish I lived in Baltimore so I could go there more often!! Pam from NJ