I contacted Dr. Paul Carroll and Angelica when and I realized I needed to be in a more medically driven type facility and at a difficult time, and late in the game so to speak. When my girl had a cantalope size abcess a Dr. was telling me I could get an appointment in 2 weeks. I was devastated by the ongoing disconnect of how fast and wrong this situation could turn. There were turning on the sweet talk all the time my girl was getting sicker. I contacted Dr. Carroll's office who promptly sifted through the facts, important details, and got my girl help. It was like day and night compared to prior care. The approach at Midway Hollow is a sophisticated awareness of situations that comes from having a solid medical background and responding ethically and timely. Unfortunately, too many offices have focused fluff talk they forget lives are in danger. Thanks from the bottom of my heart. Barbara and Rosie.

WORST Customer Service EVER! Dr. Carroll could be a good doctor, but I never even got to meet him when I recently had my puppy neutered at MHPC. The front desk staff lost all my original file documents, including from my breeder, and offered absolutely NO apology...they suggested that I (!) just go to my breeder and try to get new ones.

When I picked my puppy up post-surgery he was brought to me in arms before I even had a chance to pay, making it extremely difficult to deal with him and pay out. There were no instructions, not vet consultation, etc.

The front desk' bad attitude was shocking...I can't believe they get away with this in any neighborhood, especially one that services the park cities area where pet owners are even more demanding of high standards of service. I will NEVER use this clinic again...they have no regard for your personal property and extremely poor customer service.