I got my eye exam in December 2017. The staff and optometrist were very friendly and professional. I was given an expired lens I missed my contact lens check-up to see how the contacts fit, because, you know its Michigan, and the winter storms, and I didn't know it was a deadline to finish something I had already paid for. I called to reschedule and they told me it was past the deadline to complete my contact lens exam that I already paid for. After not giving in they agreed to finish my contact lens exam. Here I am 4 months later with glasses that have one lens that has damage. I can clearly see the coating broken in a crackled pattern. The store manager only on visual examination only told me its scratches and not a defect. I would have to pay to get them replaced. After wearing glasses 30 years and never scratching my lenses I'm perplexed as to how I scratched one lens of my glasses. Needless to say, after spending over $500 I'm so disappointed.

Heritage Optical needs to review customer service standards! I have a condition that requires special equipment in order to be fitted for hard contact lenses. I was given a prescription by one of the doctors to verify the condition. I made a follow up appointment a week out to continue the process of getting my eyes corrected. Once in the office for my appointment, the doctor tells me that she just looked at my chart and because of my condition they are unable to accommodate me at this time. The office had a week to look over my chart and determine the best course of action in regards to my visit. The doctor was rude and, from my experience, the office staff was incompetent.