Muffler ManAdd to Favorites
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Firestone Complete Auto Care
4101 Plainfield Ave NE, Grand Rapids, MI 49525
- Hours
- Do you know the hours for this business?
- Phones:
Main - 616-957-1128
Extra - 810-234-1640
Fax - 616-957-3436
- Address:
- 3300 28th St SE Grand Rapids, MI 49512
- Email:
- Link:
- Categories
- Mufflers & Exhaust Systems, Auto Oil & Lube, Auto Repair & Service, Auto Transmission, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Radiators Automotive Sales & Service, Shock Absorbers & Struts, Tire Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels-Aligning & Balancing
- Payment Options
- AKA
Muffler Man of Kentwood
Contact Info
Reviews
Excellent customer service, excellent sevice they try and save you money where they can. They are very honest and trust worthy.I highly recommend this place i will definitely be back .Cindy
12/28/16
Provided by YP.comI have dealt with this business twice now. They have always been up front and straight forward. Today I needed a muffler and dealt with the Manager Kurt. Again, up-front and straight-forward. Said it was first come first serve. I could wait or drop it off. He threw out a ball-park estimate as to what the repairs were going to cost and he was pretty darn close. I chose to wait. In speaking to another customer in the waiting room about the economy and how all business are struggling to fill skilled labor positions, he told me this business was running short staffed due to being two mechanics down. I observed a small understaffed shop operate in a professional manner. Kurt treated all customers respectfully in a matter-of-fact style. Simply put. They do what they say and say what they do. I would recommend this shop to a friend.
Save yourself money (not to mention your engine) and do not, under any circumstances, trust your vehicle to Muffler Man. They did $600 worth of work on my truck while ignoring an oil leak that blew my engine. Thanks very much for making sure a single mom of three was stranded on her way home from work.
06/08/15
Provided by YP.comPlease do not go to any of these stores. I went to the 28th street mufflerman and it was a disaster from the get go. My vehicle was not operational and I was forced by lack of money to leave it with this incompetent place. Not only does Dean swear ( the F word non stop), but it was excuse after excuse of why my vehicle was being over looked and not worked on. When over a month later I finally got it back. My car looked like they trashed it. A hole in the side panel, scratches, the bummers look like they crawled on them because paint was wore off, and I've had numerous other problems that cost me more money since I got it back from mufflerman. What they did should have been enough to fix any issues. This place doesn't deserve even a one star. Save yourself! Don't do it. They are cheap because they don't know what they are doing.
I have been going to see kurt and his shop for 20 years allways good service and prices the job is always done right i refer anyone i know to go there you wont be let down thanks Muffelor man Blair Nelson
01/18/14
Provided by YPmobileI have never had an issue with this Muffler Man. This is the only place I'll take my pos car for service. Always friendly and helpful. Accurate quotes and no pushy add-ons. I always recommend this place to everyone!
12/21/13
I have made this Muffler Man my service center for all 3 of my cars . After 20 years of service I have never had a complaint. Very friendly, fair priced, and extremely ethical which is difficult to find in the automotive service industry.
07/24/13
Provided by YPmobileMy wife drove across town to get my car from me in order to get to muffler well before 6pm close time. she got there about 525 to be told to come back in the morning there were 3 people in front of us. All we wanted was a quick estimate and a lift wasn't needed to do so. I called into the place to try to explain, at 535pm, but was also told no by ruth. then interrupted with another no when tryin to explain the situation with my wife wasting her time and gas money all for a quote, but ruth didnt care to listen. i am assuming she is selfish hourly employee only lookjng to go home right at close. they lost out bisiness now and for good with the attitude and way she handled this. Also While my wife was waiting Ruth and another older lady whom only concerns were leaving early or on time exactly turned away 4 more potential customers also having an attitude with them. I guess the auto repair business is that such there need no customer retention but this is crazy!
06/01/13
I have gone to this Muffler Man location for years and they have always been honest, friendly, and professional. Their work is always excellent and their prices are very competitive. I highly recommend them.
05/01/12
Excellent job. Awesome customer service and very honest. I took the car in and expected to have to pay to replace the exhaust system. But, they replaced a clamp that holds the muffler on and I was out the door in 20 minutes for a $15.00 repair. Thanks, Mark!
06/24/11
Thanks to staff, especially Mark, for consistenty serving a vast array of customers efficientl, pleasantly, candidly, and well as observed by this Very satisfied customer. Today, again, I came to have my "Old but Important" vehicle checked and cared for. The requests (to me) were petty but relevant. My Caddie was checked out per request, fixes done and affirmation about steering received. This experience, again, promotes my high regard and Great appreciation for this "small, local, and user friendly....and extremely competent business.. and staff". Thank you and know my intent to promote and continue to depend on you for all our car care needs.