I have a large three bay garage and two weeks ago my garage door was acting bizarre. Turns out this morning is shuts down on my completely. My two cars trap;ped inside and I didn't know what to do. I called and got an answer right away. The guy came and the spring was broken and he was able to work with me right away. The very nice service person gave me the bill and he crossed out the service charge for us. That certainly was not expected but we very much appreciate it. Great customer service and reasonably prices work.