I am writing this to make a complaint about Home Shield. We got a letter in the mail about re-newing our American Home Shield Contract. There were options to pay full contract or pay monthly. My wife choose the option to pay monthly. Shortly , we got a billed for more than a month, my wife contacted customer service, talked with Lorencia, on 3/19/2017, and found out we were the 2nd customer who called to complain. Lorencia, told my wife that she was told today(3/19/2017) , that to do the monthly payment plan, you must give Your banking info, so they can take it out monthly. There was no info like that in the re-newel letter. I will be calling the headquarters in Memphis Tenn, to complain. A very un-happy Customer.....

My last service call was for my washer, the contractor was clean, with his work and after he came back and I still had the same problem , my washer was replaced.

From the time of the call until the service was completed was very good. The company that did the work was very good and informative.

I was very pleased how quickly my issue was resolved. Professional and knowledgeble along with being on time and communicating what was being done.

From the time i called AHS with my request all the way through the finish everyone was courteous and very professional. the contractor arrived on time, and did excellant job. he cleaned up after himself and made sure everything was working and there were NO leaks before he left. Never did he complain about the tight space he had to work in. AHS personnel are always helpful and very wonderful people.

IN our most recent experience with AHS, I filed a service request on-line at 6:30 AM. The assigned contractor called me by 11:00 AM and scheduled a service call for 1:00 PM. By 2:00 PM, my AC problem was resolved. I have been a customer for 9 years and have always received prompt reliable service.

WE HAD A PROBLEM WITH WASHING MACHINE WE CALLED AMERICAN HOME SHIELD AND THEY SET UP AN APPOINTMENT WITH BIG BILLS APPLIANCE, THEY CALLED AND MADE AN APPOINTMENT WITH MY WIFE . THEY WERE PROMPT AND VERY NICE AND HAD THE PROBLEM FIXED ,THEY HAD TO ORDER A PART, BUT KEPT US INFORMED AND CAME AND COMPLETED THE JOB. MY WIFE WAS PLEASED WITH THE WORK AND WITH COMPANY

Last problem was with furnace. Called one day, tech was here next day. Fixed it on the spot. Good service.

Had a problem with my washer and dishwasher while ago.. I make an appointment through computer. The contractor contact me soon after and have arrange a time to check out .The technician find out the problem with my washer . Ordered the part right away and adjusted the dish washer with the advice of care. And arrange another time come back to install . The whole service experience was smooth and helpful. I have recommended some of my friends about AHS . A little suggestion for the website. Maybe customer can indicate the problem and info with their item . So the contractor can be prepare for the parts. It might save a trip and time for both contractor and customer.

I've had a wonderful experience with American Home Shield. I recently had problems with my thermostat. It wasn't working and as a result I didn't have any heat. The contractor responded quickly and resolved my problem in less than an hour. My thermostat had to be replaced. The contractor sat down with me and went over how to use the new one. He was very patient with me and answered all my questions.

We contacted AHS regarding an electrical receptacle which was not working. We were afraid of a fire and contacted AHS. They expedited our request and the electrician they sent was very courteous, on time and knowledgeable. He fixed our problem. We are very pleased with the service we have received with AHS. We have been customers for 7+ years.

The quality of workmanship was very good. The installation crew was very polite and obliging. The product performs well.

My dishwasher was replaced just as advertised! But the process is a bit long, drawn out and painful. However, in the end after many rounds of dishwasher pricing we decided to forego the upgrade process and purchase one from Sears. AHS cut us a check for the value of the old one and we were done.

Recently had problems with AC Cooling. Called AHS, the company sent out came prepared with the right equipment and got me cooled down.

Always experience great customer service from the customer service line as well as any contractor that we work with- thanks!

The process to call in for a leak at my Kitchen Faucet was easy and straight forward. One number to call. I feel American Home was not at fault when they sent a plumber that was not that familiar with sweated on fittings, The second contractor they sent was alot better and knew how to replace our faucet..Both contractors were neat and polite.

The elctrical company representative that came to my home was not only clean and polite, but more important had electrical safety as him goal. He was a professional!!!!

The last contractor called me within 30 minutes of me putting the repair into the system. They called the day of the appointment and said they could come earlier than scheduled. They showed up and fixed the leaking garbage disposal quickly.

The service was scheduled promptly. The Technician was very friendly and knowledgeable. After he diagnosed the problem, he promptly scheduled the replacement part in 2 - 3 days. The next day, the company called to say they have the part ready. Another technician came to install the part. Although I have not tested the upstairs heaters, I assume it is fixed and should be working properly. Thanks.

Everything worked out wonderfully. Our garage door wasn't working properly and the contractor showed up on time, reviewed the situation, ordered us replacement parts, came back and set up everything so it is now working beautifully. You guys are the best. This is about the 3rd time we've had to use your services on different issues in our home. Every time you take care of us and no matter what the problem is - you get us up and running perfectly. Our policy has paid for itself! Thanks AHS.