My roommate too both of her dogs there to be shaved, one came home with a huge sore underneath her neck. After we sent pictures to a friend vet and took her to a clinic we found out it was a hotspot from a dirty razor. It may have taken us a while to get up to the groomers with the vet bill, to ask if there was anything they could do. We only wanted a refund on the one dog and the vet bill, her other dog seemed to be fine. They refused to help us