I 'VE HAD UNCOUNTABLE NUMBERS OF VETS THRU THE YRS - NONE WERE AS GOOD AS THIS. OUR CALISTA/CAT DEVELOPED EYE CANCER WE HAD NO $ FOR TREATMENT. THEY HELPED US GET A GRANT FROM THE ORG. "F.A.C.E.". THOUGH A CHARITY CASE SHE WAS NEVER TREATED AS SUCH. SHE WAS PARTICULARY CALM W/THE AIDE SUSAN. WE COULD SEE THAT ALL THE STAFF HAD REAL AFFECTION FOR CALISTA. THE DRS/ STAFF BEHIND THE SCENES & FRONT STAFF WERE EXCELLENT. WE DEALT W/EVELINNI MOSTLY UP FRONT &. EVEN WHEN THERE WAS BEDLAM, W/DOGS BARKING PHONES RINGING PEOPLE AT THE DESK - YOU WERE TREATED CALMLY/PROFESSIONALLY- EVEN WHEN WE CALLED OFTEN FOR UPDATES/QUEST./MED REFILL - THEY NEVER MADE US FEEL WE WERE A BOTHER. UNFORTUNATLEY THE CANCER CAME BACK & WE HAD TO ENDURE THE MOST PAINFUL PART OF HAVING PETS. ASTONISHINGLY SUSAN CAME IN ON HER DAY OFF TO SUPPORT US THRU IT. THE DR & HER LET US TAKE THE TIME WE NEEDED. THE COMPASSION & LOVE WENT BEYOND THEIR JOB. WE HAVE 4 MORE PRECIOUS CATS & WE FEEL SAFE W/SHADOWRIDGE ON OUR SIDE