I spent an extra $1000 to purchase a carpet installation with natural fiber that was supposed to come clean with only water. The purchase price included 2 carpet cleanings done by Floor Mart "professionals." The carpet installation itself was poorly done, seams were visible within the first few months. The carpet quickly showed dirt and so I asked for the first of my cleaning services within 1 year. The service technicians left behind a sopping wet carpet that was slippery from all the soap product. Several calls to Floor Mart to address these issues while still under their "Warranty" resulted in no improvement at all. The carpet continued to wear poorly, looking filthy and showing the seams. We tried cleaning it ourselves and though we did it properly and pulled the extra cleaning product out so the carpet was left only slightly damp, it NEVER came clean. I replaced all the carpet after only 4 years.