This place is so horrible I can't even rate it but in order to post this I have to do a rating. They were so rude. I bought an galaxy s4 suppose to brand new in feb. I had it for 3 months and had nothing but problems. I finally took it to a place where I live now to sell it and the turn to me and tell me it is a counter fit phone. Never do business with these people. You will regret it. Rude and counter fit products.

DO NOT! do business with these crooks! I took my sons ipod in to get the screen repaired. I was told it would be ready in 3 days. On the third day I go to pick it up and supposably everything is locked up. They following day my son goes to pick it up and is given an iPod that doesn't work and has a screen just as bad as the one I took in to get repaired. Turns out they never fixed his ipod and tried to give him an iPod that was broken and tried to keep his good one. I went over there and demanded they give me my sons ipod back. The stupid guys pulls it off the counter and says they couldn't fix it and they didn't have a number to call me, yet I'd been there 2days before asking about it plus i wrote my number on the paper work they give u. If he couldn't fix it why did he try to give me a broken iPod that was broken and not mine! I will never ever again do business with these people! They try to rip you off . The guy that works there thinks he's slick but he truly is not very bright!

I been doing business with golden torch for over 5 years now I never had 1 problem with them the guy that works over there knows what he's doing but he needs the help these customers don't understand it takes time I just got my iphone 4s flash to cricket everything working for 60 bucks I had no problems .

This is the worst place ever. I don't want too say my name cause with all the reviews I've read I don't want them keeping my family members phone. Today I went and after 24 Hours the phone still isn't ready, 30 minutes, 30 minutes, is wat they keep saying. I wish I would have read all the reviews first. With all these complaints how are they still in business? I don't get it. And it keeps coming back to this guy on a green bike.

This guy must be a millionaire... who runs a business and doesn't answer the phone all day long? Going somewhere else!

I took a phone off to get flashed and was told to come back next day to pick it up. They were closed and no store hours were posted any where. I try to call and never any answer. I am hoping I can get my phone back....

Store hours are not user freindly ( or they just dont bother to open) and cant reach anyone on the phone, ever. "Mailbox full" Isnt this a phone store?

man!! why in the world would you have a phone number posted on the internet, when you dont even answer the phone?!! i cant believe that!!

HORRIBLE!!!! I paid 40.00 to have my phone flashed over the guy in the store was not very good at customer service.. I am a business owner and if any of my employees where like that I would fire them. It took 3hrs for them to do this and my phone does not even work.. I have called there store and they were rude on the phone to me told me the only way they will do anything is for me to come in.. They close at 5 my shop does not close till 6 how the hell... I am seriously thinking about calling the cops cause this is a total SCAM!!! nobody answers phone at central store. I highly recommend going some where else for a phone. they are liars and scandalous.. I have gone by the san mateo store 2 times doors where locked and no one there it was b4 5pm each time. something needs to be done about this place... I am very suprised that they are even still in business..

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