DO NOT GO HERE! Took a pair of UGG boots to be cleaned. Anna, completely ruined them. Admitted she was negligent in checking if the boots were pre-treated. When she figured out they were not, she knew she was going to ruin them and she did. They are now discolored and deformed as well. She admits she ruined them but refuses to replace them as a business owner should when they destroy a customers property. DO NOT GO HERE! Mistakes happen, but be gracious enough to accept responsibility.