I am writing this because every couple of years my husband and I trade in our vehicle for a new one. We also send people to them. With all the business we have sent I would assume they would take care of us or at least not treat us like a new customer. I would hope they would be willing to take care of us. In May of 2012 We bout a new Durango from Cathrine who we always dealt with and by the end of the night we realized we'd been taken. My husband made it clear we will no longer buy new. It was upsetting . All I ask from this company is if you have loyal customers do what it takes to take care of them, to keep them coming back. Don't try and give them a run a round just to make a bigger commission. I really want to buy a new jeep and because of what happened my husband has said no. I have been there since for oil change and I know she is no longer there, because of this last time with her my husband won't come back. I just wish they would take care of their loyal customers. Especially ones that have bought four vehicles since 2004. Thank you Lawrence and Tabitha Johnson

Worst car dealership ever!!!



Worst car dealer ship I have ever dealt with, this includes used car dealerships too!!! We just bought a Brand New 2012 Jeep Wrangler. All was good until we went back to get the damages that were on the vehicle when we took delivery, fixed after purchase. We bought a special edition Jeep. So here is what was wrong and what was promised that was going to get fixed....

The sticker on the hood was clearly cut off, likely to "remedy it from pealing". The rear floor carpet was also missing a corner, again told no problem this would be taken care of. The back tailgate was cut and scratched as they quickly took the other dealership sticker.

From what we gather our truck was a dealer trade. Since there was another dealerships sticker on the car and around 300 miles on it when we took delivery.

So lets speed ahead, we now own the Jeep and boy did that change everything!!!! We stop in at the dealership today and get the worst run around ever, "I don't see this, I don't see that, that is no big deal, why does it matter?, let us put some compound on that (referring to the scratches in the paint)". We were actually told "Seriously, if I tell my manager that he is going to laugh at you.". So that is how this continues to go....

So after all this they say they need to submit the sticker and carpet for warranty an will be 2-3 weeks before they have an answer, and then what? Maybe they will fix what they already promised. They need to have our Jeep to change a floor mat? I said I would galdly put the sticker on myslef as I did not trust their staff with razorblades and my Jeep any longer. As on the way home the night we bought the Jeep I found the razor blade left in the floor mat with my foot while driving, I was wearing sandals. They said they would have to do this, quote "They would need to send it to a body shop to have the sticker replaced, you know, to get the glue off and stuff". Wow, that is crazy. This makes more sense when we get to the back door.

We talk to the service manager about the back door cuts and scratches. He quickly places blame on the porters. This must mean he can see it, right? Since the porters did this, he tells us that this is not his problem, quote "You need to go talk to your salesman to have him ok the fix". Not sure how the salesman has control over this, but off we go to get our sales man....

So then our saleman says that he can not see anything. He doesn't know what we are talking about.He is at this point becoming very rude and cocky, and then basiclly tells us to f-off and get lost. Even worse than that the sales manager came out to confirm the rude and cocky attitude telling us we were out of our minds.

As for the back door, they will not fix the paint, they said they would buff it out or we were SOL. But they say they would need my Jeep to be dropped off, so it can be sent to a body shop to get a sticker replaced. Mind you this is a small sticker, like 10x4 inches. But appearently they do not want to have anything to do with fixing the paint cuts and scratches, that some can see and others can not. Must be a ufo.

Our brand new car, had several scratched on it from their workers, as they say that was the porters fault (Oh so you do see it now) so it is not the service departments or sales department issue. The sales man, sales manager and service department all then go back and say they can not see it, but they will buff it out. So shady, what a run around. They see it to blame it on the porters, dont see it when it needs to be fixed, and now the customer gets stiffed. Wow, can you say fraud.



Appended.....................



Read Full Review: http://www.dealerrater.com/dealer/Antioch-Chrysler-Dodge-Jeep-review-26074/

SHOPPERS BE CAREFUL - DO NOT GO TO ANITOCH JEEP IN ILLINOIS!!!