I spent almost $160.00 on Ugg's at Ugg's -- the person wrote on my receipt that I could get my next pair of shoes 50% off. I could not find my receipt but could see the transaction/date/amount on my bank account statement. I offered to bring in my statement to the store in place of my receipt since they said they could NOT look up the transaction themseles. How is it that in this day and age, I can see the transaction but they can't? I find that hard to believe since one store said they could and the other refused to help me (the store that I got the boots at). I will not longer shop at Rogans Shoes. Do yourself a favor, give places like Kohl's, Sheels and Dicks the business over Rogans. Funny how there are no less than 4 people that POUNCE on you as soon as you walk through their doors wanting to sell to you, but forget customer service after they have your $$.