My husband ordered a Skutt KM Firebox 8x6 Kiln for my Christmas gift several weeks prior to Christmas. After continuing to call them to see where it was (as they said it would be there in time no problem), it arrived in Denver on Dec. 23rd, 2 days prior to Christmas. Problem, they use some shipping company they don't know the name of or have a phone number for, just a email address, and they could not get it from the shipper. In fact we did not get it till January 6, exactly 2 weeks later. Of course at no fault of their own. Totally out of Stone Leaf's control. And for ruining my Christmas gift they would give us $50 off. I did a google search for this Kiln to discover a online unit that is the exact same unit that we paid $838.11 for, sells for $588.88, no tax, no shipping and guess what they use UPS and FedX, real shipping companies. We paid 1/3 more than we needed too for shopping local. On top of messing up our Christmas.