Nice and professional customer service guys but they are good at padding the bill with extra charges. Great facility, explained everything in detail. Silly me should have listened to the bad reviews and not go there.

I took my 2006 Chevy Trailblazer SS to get the engine replaced under warranty. The engine was provided by the warranty company and the labor was paid by the warranty company. My deductible was to be $100. When I came to pick the vehicle up they charged me $384. They listed on the receipt that I needed some bolts and they added up to $284. Looks like they charged me labor to put the bolts on. The warranty company paid $3000 for labor and the company did not believe they could throw a few bolts in.

After I received the vehicle and drove it I then noticed that it had started to leak around the 500 mile break-in period. I had to take it back at 500 miles for the warranty so I told them it had a small oil leak. At the same time we had already discussed fixing an existing exhaust issue. I got the exhaust issue fixed but they attempted to charge me for fixing the oil leak. Wow, they did not inspect the engine and said it was not there fault and tried to charge me but I said that I would not pay for that.

After leaving my truck there for a few hours to fix the exhaust leak and check the oil leak I noticed the next day that my lower valance on my bumper was not on the vehicle. I called the shop and then stopped by, I was told that they did not have the part of my bumper. I stopped by the car wash to make sure it did not come off inside but they said no it did not. Now Jake's has informed me that it is not there problem and they will not pay for my $400 piece that is lost after they last touched my vehicle.

Needless to say that I will not by the $1,000 set of tires that they quoted me.

I have nothing but good things to say about Jakes. Jim at the counter has had my cars in his shop for everything from an oil change to an engine replacement. They treated me fair every time and did the work fast. I take prospective cars there before I buy them. They have saved me a pile of money by telling me the stuff they found that needs repair. They are polite, kind and understanding in that some folks are strapped for cash but need their car fixed.

The rest of my family and my friends use them because as rule I don't trust and I dislike quite a few repair shops in the area.



They do a good job on my cars.

Had my truck in there and they were honest with what the problem realy was and had my truck out in three hours saving me time and money. the service was great and i would go back there if i had to!!!

Have had wonderful experiences at Jake's - I severly damaged a tire on a huge pot hole this spring and couldn't drive on it. Jake's sent a tow truck and the driver put the bubble on for me. Driver was prompt and courteous and only charged me $35. I drove immediately to Jake's and found out the the rim was bent. The mechanic told me sometimes they could bend them back and sometimes it wouldn't work - said it was up to me as to what I wanted done. I had purchased the tires from Belle Tire and was debating if I should drive the car to Belle in Rochester. I asked the mechanic at Jake's to go ahead and try to fix the rim and he was successful! Jake's only charged me $18.00 -- what a relief after such a bad pothole experience.

My wife and I have used Jake's for well in excess of 10 years and have never been disappointed with their work. We have had foreign and domestic vehicles serviced by them and have been pleasantly surprised with the extra mile that they're willing to go to ensure our satisfaction.

My favorite part of Jake's is the neat and clean recpetion and waiting area. The staff is friendly and seem very knowledgable. They have done some excellent work on our vehicals and some not great work. I like to go there for routine maintence and oil changes. I am mostly pleased with them.

Jim takes care of ya and they are very quick here!

We have had both of our cars serviced at Jakes and have been very pleased with the professional manner in which we were treated here. They always call to discuss any problems with your vehicle before anything is done and tell you of things that may be a problem in the future. They have never pressured us to do any work and are very knowledgable about the issues with our vehicles. All of the service was done in a timely fashion and prices were comprable to other service centers. I would highly recommend them to anyone.