We have boarded our dogs here on two different occasions. This past week would have been the third. I have a 1yr old 25lb G. Sheppard/Pit Bull mix. She is a shy dog who is very loyal to her family & once she knows you she loves you & attention. The very first time I boarded her here when I mentioned her breed (for reference by looking at her you cannot tell what she is, she just looks like a little puppy) the staff said "Oh" in a low toned voice "well pits cant play with other dogs." I didnt really have any issue with this I just didnt like the way it was said. So my dog stayed at Petshotel twice. Both times afterwards they said "oh she did fine she was just a little scared but got along really well with the night guy." So I go to drop her off & I offer two rawhide bones that I give her EVERY DAY in my house. The manager came out & said "We cant allow rawhides because theres not always someone around to watch the dog." Yep, exact words. I know what she meant but still. The girl came around & took my dog who naturally didnt want to go at first but then did. So I went and got her approved nylabones & dropped them off before leaving.One day later, Im in another state on vacation, I get a phone call. "You need to come get your dog. She is being aggressive and we cant care for her properly." Again, word for word. So right away I ask whats going on as she has been there before. The girl says she wont let anyone leash her. I then asked, can you feed her, clean her cage, & keep her safe? The girl would not give an answer. She kept saying was someone had to come get her. "Its okay that she stays the night, we have been letting her into a connected cage so we can clean hers."The next day I called back & was told the same. My dog doesn't bite, period, she growls if she doesnt know you, but if you go low and introduce yourself as a non-threat, she opens up. This is the nature of the dog and many many dogs. I have explained this to Petshotel all three times she was boarded, I even gave special treats to help the process. The manager comes on the phone at this point and says: "YOU HAVE TO COME GET YOUR DOG." I said what if I cant find someone to get her what happens to my dog. They would not answer this question. I then said "Is she in danger? or is it because you cant put a leash on her? again, no answer. I then said, so what you are saying is you cannot properly handle my dog, again no answer except. "You have to come get your dog."I am shocked at this point and about to get on a plane home to get my dog. Luckily I found my sis in law to get her. My sis goes to pick up the dog and Petshotel says "can you go get her from the cage?" They couldnt even get the dog!!! My sis wasnt leaving her 1 year old in the lobby with strangers, and they wouldnt let her bring her with. So finally the manager goes and gets my dog. As soon as the dog sees my sis she was fine, in the car to Naperville Animal Hospital my dog is in heaven laying on the seat so happy to be out of Petshotel. Then Petshotel has the nerve to charge me for two days!! After what they did to my dog I cannot believe this. Now Im thinking is it my dog or Petshotel. Well its Petshotel. Sis brought my dog to Naperville Animal Hospital for the remained of our trip. The staff instantly started petting her & showing her love. They had no issues with the separation anxiety either. I picked her up today. She looked amazing! By the way, they walked & played with her DAILY, let my PIT play with other dogs DAILY, they even gave her a bath and gave her medicine when her poop was loose. The boarder lady was kissing her and hugging her when she was leaving telling me all she needed was a belly rub. I explained what Petshotel did and the boarder couldnt believe it. She said "No way, she is such a sweetheart." O...

I took my dog in there a while back and the groomer was terrible. Her name was Becky or Becca. She was rude...and I was not happy with my dogs cut. She did not have a inkling about grooming....I wont go back!