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Best Western Plus Hotel & Conference Center

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Hotels, Banquet Halls & Reception Facilities, Lodging

5625 Odonnell St, Baltimore, MD 21224

410-633-9500

OPEN NOW: 
Today: Open 24 Hours

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1 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
anonymous

02/11/09

This is a very nasty and unhealthy hotel. Management doesn't care, the front desk staff are ghetto and trifling. I had my bridal party stay there along with other guest of the wedding and we did not get into our rooms until 4:00 am the morning of the wedding after being there since 10:00 pm after the rehearsal, trying to get the rooms right. They mixed all the rooms up, then they sent two of the guest to rooms that other guest were already in asleep in the beds. To make a long story short. We did not have our bachelorette party, hair/nails did not get done, and to top all that off, we got up at 6:00 am anyhow to go each breakfast, and while there, my sister and I were summons to my 80 yr old mother and 83 year old blind father's room because they woke up in a bed full of chinches (bedbugs) that had bit and rashed them up through the short time they laid there. The room was infested. So bad, the staff didn't want to go in there to clean up the room. One employee had on gloves and had to literally bag up my parents night clothes and put them in a garbage bag, and all the clothes they had laid out on the bed. The hotel management from the bottom to the top did not care, they tried to blow it off. We waited for 4 hour for a GM or DM who ever she was to come to our room to rectify the situation. I was a nervous wreck, we all ended up in one room that we felt was a bit cleaner than the others (had 3 rooms) to try to get ready for the wedding. I was crying, my parents were crying, the bridesmaids were crying, it was a mess. We were hungry and they had the nerve to give us a gift certificate after we asked for food for my Father who was a Diabetic, and for the wedding party because we missed breakfast because of the incident. We ended up eating McDonald's. The wedding was suppose to start at 3:00 pm it didn't start until 4:30 pm and most of the guest were tired and hungry, they left right after the ceremony and didn't come to the reception that didn't start until about 5:45 pm. There was wasted food, wasted money. The only good thing that they offered us was not to pay for the rooms and the exit out of that hell hole of a hotel. What ever you do, don't use this hotel for a wedding, family reunion, or any other event. You will be embarrased, believe me. It was a disaster. We called the police also to make sure that this situation was documented, and that they couldn't say it never happened. True Story.... Do Not Use This Hotel!!!!

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DETAILS
General Info
At the Best Western Plus Hotel & Conference Center you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hotel & Conference Center will stand out among other hotels in Baltimore,MD. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Hotel & Conference Center will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Extra Phones

Fax: 410-633-2812

Hours
Regular Hours
Mon - Sun:
Categories
Hotels, Banquet Halls & Reception Facilities, Lodging
Payment Options
Brands
Best Western Plus
Neighborhoods
Southeastern Baltimore, Medford
Amenities
Meeting Facilities
Other Information

Parking: Lot

Wi-Fi: Free

Price Range : Average

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Data provided by one or more of the following: Thryv, Data Axle, Yext.