The driver came on time and was very nice and professional. I"m keeping his number for future request.

The driver was unintelligible and rude when I could understand him. He broke a hose on his truck loading mine and dumped my truck in a lot where it shouldn’t have been with it’s nose out in the road. He told me another driver would be there shortly. 3 hours and 2 phone calls later I was told I should probably get another tow company! Unfortunately my roadside assistance chose this company. Hopefully this review will save other people the headache of dealing with this utterly unprofessional company.

The only reason why this establishment has one star from me is because Google will not let me post unless I give a star. Let me shed some light on this company. The service is terrible, the one who tows the vehicle needs help the entire way. They are not sincere. The office staff literally delay the process, will not call you back at all. I had my vehicle towed on 1/2/18 and the initial location that my vehicle was supposed to have been sent to (provided by my insurance company) was completely out of business. The tow company contacted me of this new found information and had claimed they would get in touch with my insurance company on a new location and get back to me. Needless to say I had to call back to get more information on where my vehicle was only to find out it was still at their LOT. This first excuse was they needed a PO number. The next series of excuses was they couldn't get in touch with my insurance company (how when insurance companies have a number to reach at all times?). In between those excuses I kept being fed "the drivers are busy", "I don't know where your car is", and "can I call you back I am looking into it". Finally, I get a response that my car is being sent to a mechanic shop (1/16/18), only to find out that my tow will be delayed until the storage fees are paid. Yesterday (1/17/18), I spoke to an extremely rude guy (can't say gentlemen) about this current issue and the blame is now being shifted 100% to me without any type of customer service recovery for the lack of communication from his firm. He then told me the woman (I believe her name was Paula, or Polly) would get in contact with me, she will call me. Here it is a day later and I still haven't heard from anyone from the office, and another day has been accrued on storage. I recommend everyone who needs their car towed to NOT use the service that company offers at all, they lack basic business etiquette and will rape you of your money because of their own faults. You will thank me later for not diverting to such a waste of a company.