My only experience with this H&R Block was over the phone, which was unpleasant enough for me decide not to do my taxes through this company. I asked for an estimate of what a basic tax return would cost, and the lady refused to give me an answer. I explained that I was only looking for an estimate, and she said very firmly, rudely, and slowly, as though I were getting out of hand or I were stupid, "M'am, I cannot give you an amount over the phone." I'm not sure if this is their policy, or if this lady was just being difficult; either way, I'm going somewhere else to do my taxes.