Had a very bad experience with the manager. There was a huge horrible storm almost a hurricane at the time I had an appointment and it was impossible to drive. I called an hour before the apt and said I could not drive and would like to reschedule for another day. I was told in no uncertain terms that I would be charged period. Sshe did not take into consideration that it was impossible to drive as you couldn't' see out the window. As I did not want to be charged I came after the rain stopped. Saw the manager who was just downright rude. Funny isn't it I am paying for the service and I get an attitude back from the person who should welcome me. I asked her for the owner's name and was told she wouldn't give it to me. Nothing else to do but leave. When I tried to make an apt. There a couple of weeks later I was told I was banned. I didn't know if this was a result of the manager acting alone or in concert with the owner. If it was with the owner knowing she is very foolish not to get both sides of the story. Totally no customer service at this location.