The sign is normal size, and you signed on invoice under return policy, so you can read it before put signature, but you didn't and this is specifically your problem, and salesman told to your husband twice that is exchange only, talk to your husband. Then you try to lie that we have different return policy on company website and that not true, so I don't know why you try to lie here and to the mall office! Mall office did inspection on and they said that we are totally right! Thanks!