DHL does not stand for Delivered Hours Late, as a whole this company is one of the best companies overseas, they are owned by German Dutch Post, financial strong and reliable. The problem is in Boston MA. The management there is weak and not very service oriented. They seem to care more about profit than service. Their drivers are union, most of them care about service but their hands are tied behind their back. One my package leave US and Boston, they get delivered on time most of the time, deliveries however are a different story. DHL has very low capacity, their drivers cover 3 to 5 zipcodes and are stretch thin, again here is where the nickle and dime comes in. They cut routes at the cost of service. Often deliveries are un-attempted, phones are unanswered and billing is usually a mess. They often over charge for their service, so always audit your bills. Boston Management is very creative when it comes to billing, they will find ways to turn a $200 shipment into $500.00, my advi