I went to a quick oil change place to get my NC inspection. They found a code that caused them to reject it, but they couldn't repair the problem. I brought it to this NTB because the manager Mark is the most honest guy I've ever dealt with during my 7 yrs in Raleigh. He used to manage the Merchants Tire/NTB on Glenwood Av. where I used to go. My truck was taken in immediately & his technician quickly determined the cause, gave me 2 different options with price quotes for each. A few hours later, problem solved. I'll take all of my vehicles to this location because of Mark (and his assistant manager Jimmy), just like I did when his store was only 5 mins from my house. It's worth the drive, I assure you.

Had an oil change done an they found a leak in my radiator. The car was also low on coolant. They walked me out to the car and actually showed it to me. I am glad they caught the leak because I could have had a real problem. The price was fair and they even gave me a lift to work while the did the repairs. These guys were top notch and I strongly recommend giving them a chance

Buy 2 get 2 tires at 160 each cost $800???? Holy hidden cost!!!



I took my truck in to get screwed on the price and one tire wouldn't hold air.... never had a problem before but turns out they cracked a rim. They wouldn't repair or replace it but they offered to put it on if I paid for it? I wouldn't take my bicycle tire to get worked on there!



They convinced my wife to replace 4 tires and brakes when the pads weren't even half way used, over half the life of the tires left. The brakes never squeaked or pulled at all, she went in for a tire rotation!



I asked if they could replace the mufflers while working on the tires and they said they could. because who wants to take a vehicle 2 places when one decent store would be fine? they bent me over on tires and then couldn't fix the mufflers. They did something similar with a bolt in the front end a couple of years prior to the rectal breach they performed recently.

They gave us terrible service. Talking with them on the phone the guy said one thing and 5 minutes later denied what he had originally said. They were supposed to call me before they ever started any work on my car to let me know what it was going to cost. They over charge you for every little thing. The advertise getting your car done in one hour. That does not hold true. I had gone in at 3:30pm and the guy at the front desk told me that the mechanic left at 5pm and come to find out he stays til 9pm when the place closes. Not a very honest place to go. They had also told us that other things needed to be replaced that were brand new on the car. As said above, not very honest.