Our pool was FULL of leaves and Jeremy worked long and hard to clear it and did it with a really good attitude
Thank you for providing customer service
Pat Hornsby And Joe Hughes

Ken's staff at Caribbean Pools are very proffessional and easy to work with.

Rough experience. We had them service our pool since April 2013. We picked them because the were servicing the pool from the previous owner.



So the Good: They were responsive when we had issues and the folks we dealt with were very nice.



So, now the Bad: Our pool pump was getting really loud, so we used our home warranty to have it repaired. Well, the repair man let us know about other issues with the pool and equipment. They let us know that our service company should have told us about that. About that same time, we got algae in our spa, just after servicing. In all fairness, we were doing biweekly service in the summer. However, thing seemed to pile on, pump was previously repaired incorrectly, system was leaking, skimmer basket was cracked and algae was infesting the pool. When we contacted them, and documented our expectation, Ken then owner really pushed blame onto his employees, which I was not impressed with. We had another pool company come out and test the water and inspected the equipment and the report was not so go.



We lost trust with Caribbean Blue Pool Service and decided to move to a new company. When we notified Ken, we were belittled and one comment that he sent us was "I am sure that I will survive without your $20.oo profit each month." Guess we made the right decision to move on.



Again, they did a good job, but it felt like they did not have attention to detail, and once we found out, they were not happy with us for pointing it out. When you are paying for a service, you hope you get your moneys worth. I don't think we did with Caribbean Blue Pool Service.