I purchased carpet to be installed in Nov 2011. by July 2012, the carpete was ripping from the tackstrip. Pete refused to send someone to fix it and had already made up his mind that 'a pet' did it. he never looked at it. Their 1-year warranty is a joke, since they seem to find any reason to not honor it. He also made a bid deal about hauling old carpet away, which was included in the purchase price. The installer was also to remove the carpet from my home, which i had already done myslef and had waiting curbside. i would never recommend this carpet company.