2/19/09

The manager of this store, Nicole, is a work of art. It's been years since i've been treated as rudely as I was today.
This morning I called the store to ask if I can ship something COD, what the charge for it is, and if the UPS driver will accept cash only from the recipient. To make a long story short, I was told by the trainee on the phone that yes the driver will accept cash (after she put me on hold to ask the manager) but when I went to ship the package, I was told no.
When I came home, I called this UPS Store and asked for the manager - turns out it was the manager who had waited on me at the counter. My complaint was that their employees are giving incorrect information to customers on the phone. Nicole told me that the person I talked to was a trainee..fine, but you mean a trainee doesn't know what the word "cash" means? She then explained that when the trainee asked her about it, she said "I don't know what this gentleman on the phone wants". Well, duh, hey, why not ASK a person on the phone for clarification (as if the word 'cash' needs clarification!), or maybe the manager could grab the phone and talk to the customer. But no. Basically I was told it was not her fault, not the manager's fault, and there's nothing she can do about it.
Typical run around, pass the blame onto the customer. During the call, I was talked over by NIcole..she would keep interrupting me oftentimes so I could not finish a sentence. That's infuriating. She then went on to tell me the conversation was "stupid". Nice. Now the customer is stupid. When I told her I would let Mailboxes, Inc, know about this treatment I was getting she didn't care one bit, and told me that she would tell the corporate office that I was yelling at her on the phone and that she would hang up on me.
Needless to say, I contacted Mailboxes, Inc, at the California headquarters, and they were not pleased. They noted down all I explained to them, apologized, and told me they would ask for an explanation from Nicole as per their policy.
People, if something goes wrong, or this store tells you something, just know that in the end it will be YOUR problem and YOUR fault, not theirs. If you like to be treated this way in return for your money, by all means do business with this store. If you don't like being called stupid and told it's your fault you were given incorrect information, then go elsewhere.
I will never do business with a UPS store again unless I get a full apology and acknowledgment that they were in the wrong for wasting my time with this crap and trying to brush my complaint off.

Absolutely the worse so called customer service I've seen in a long time. I'll never go back. Manager is inept